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Terms & Conditions

Welcome to our Website. If you continue to browse and use this Website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Calibre Centre for People Development Limited’s relationship with you in relation to this Website. If you disagree with any part of these terms and conditions, please do not use our Website.

The term ‘Calibre Centre for People Development Limited’ or ‘us’ or ‘we’ or ‘our’ refers to the owner of the Website whose registered office is 20-22 Wenlock Road, London, N1 7GU. Our company is registered in England and the company registration number is 9639266. The term ‘you’ refers to the purchaser / user or viewer of our Website.

The use of this Website is subject to the following terms of use:

Definitions and Interpretation

In this Agreement the following terms shall have the following meanings:

“Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;

“Calibre” means Calibre Centre for People Development Limited, with its registered office at 20-22 Wenlock Road, London N1 7GU.

“Service” means collectively any online facilities, tools, assessments, testing, benchmark activation, consultation services or information that Calibre makes available through the Website either now or in the future;

“Contract” means a contract for the purchase of a Service/s.

“System” means any online communications infrastructure that Calibre makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

“User” / “Users” means any third party that accesses the Website and is not employed by Calibre and acting in the course of their employment; and

“Website” means the Website that you are currently using (https://www.calibre-cpd.com) and any sub-domains of this site unless expressly excluded by their own terms and conditions.

Intellectual Property

All Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Calibre, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and international intellectual property and other relevant laws.

Users may not reproduce, copy, distribute, store or in any other fashion reproduce material from the Website unless given express written permission to do so by Calibre.

Use of Purchased Services

All Assessments, Benchmark Activation, Licences, Consultancy & Content purchased by the User are made available under a personal use licence which means that the User is not permitted to share or make available any Content to people other than themselves.

Content contained within User accounts may be used only by the individual named on the account. Account sharing is not permitted, and any User found to be sharing their login details will have their account access blocked.

Service Delivery Policy

The Assessment and Benchmark Activation are digital products. No delivery of physical products is required to access our Content.

Access to the Assessment Test and Benchmark Activation services purchased online, through Calibre’s payment gateway by the Purchaser / User is made available to the Purchaser / User via email with log in details; username and password, provided by Calibre within forty-eight hours of purchase.

Access to the Assessment Test and Benchmark Activation services not purchased online by the Purchaser / User, e.g. paid in Calibre’s bank account, or other manual payment methods approved by Calibre, is made available to the Purchaser / User within forty-eight hours after payments have been confirmed as received via an email providing log in details; username and password to access the Assessment Test and or Benchmark Activation.

The login and password given to the Purchaser / User to take the Assessment Test online will be valid for seven days from the date Calibre sends the Purchaser / User the Log in detail via email. The Purchaser / User will have to request Calibre in writing giving reasons why the Assessment Test was not taken within the seven-day period to generate a new login and password to take the Assessment Test and Benchmark Activation. This may take up to five working days from receipt of the written request to generate a new login username and password if the request is approved.

All other Consultation Services ordered by the Purchaser / User will be made available on a mutually agreed period, which will be agreed to in writing before the User purchases such services.

Third Party Web Sites, Content, Products and Services & Links to Other Web Sites

The Website may provide links to websites and access to content, products and services from third parties, including users, advertisers, affiliates and sponsors of the Website. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

You agree that Calibre is not responsible for the availability of, and content provided on, third
party websites. You should refer to the policies posted by other websites regarding privacy
and other topics before you use them. You agree that Calibre is not responsible for third party
content accessible through the Website, including opinions, advice, statements and advertisements, and understand that you bear all risks associated with the use of such content.

If you choose to purchase any products or services from a third party, your relationship is directly with the third party. You agree that Calibre is not responsible for:

(a)the quality of third party products or services; and (b) fulfilling any of the terms of your agreement with the seller, including delivery of products or services and warranty obligations related to purchased products or services. You agree that Calibre is not responsible for any loss or damage of any sort you may incur from dealing with any third party.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this Website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this Website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this Website meet your specific requirements.

This Website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this Website, which are not the property of, or licensed to the operator, are acknowledged on the Website.

Unauthorised use of this Website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this Website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Disclaimer

EXCEPT WHERE EXPRESSLY PROVIDED OTHERWISE, THE WEBSITE, AND ALL CONTENT, MATERIALS, INFORMATION, SOFTWARE, PRODUCTS AND SERVICES PROVIDED ON THE WEBSITE, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. CALIBRE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. CALIBRE MAKES NO WARRANTY THAT: (A) THE WEBSITE WILL MEET YOUR REQUIREMENTS; (B) THE WEBSITE WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS; (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE WEBSITE OR ANY SERVICES OFFERED THROUGH THE WEBSITE WILL BE ACCURATE OR RELIABLE; OR (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE WEBSITE WILL MEET YOUR EXPECTATIONS. ANY CONTENT, MATERIALS, INFORMATION OR SOFTWARE DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE WEBSITE IS DONE AT YOUR OWN DISCRETION AND RISK. CALIBRE SHALL HAVE NO RESPONSIBILITY FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY CONTENT, MATERIALS, INFORMATION OR SOFTWARE. CALIBRE RESERVES THE RIGHT TO MAKE CHANGES OR UPDATES TO THE WEBSITE AT ANY TIME WITHOUT NOTICE.

Calibre makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service.

No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.

Availability of the Website

The Service is provided “as is” and on an “as available” basis. We give no warranty that the
Service will be free of defects and / or faults. To the maximum extent permitted by the law
we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of
information, compatibility and satisfactory quality.

Calibre accepts no liability for any disruption or non-availability of the Website resulting from
external causes including, but not limited to, ISP equipment failure, host equipment failure,
communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

Assessments, Testing, Consultancy Pricing and Availability

We may from time to time change Our prices. Changes in prices will take effect as and when stated on our Website. Changes in price will not affect any services that you have already purchased but will apply to any subsequent new purchases you make from the date the pricing is changed for the services you want to purchase.

We make all reasonable efforts to ensure that all prices shown on Our Website are correct at the time of going online. Changes in price will not affect any order that you have already placed.

All prices are checked by Us before We accept your order. In the unlikely event that We have shown incorrect pricing information, Calibre will contact you by email to inform you of the mistake. If the correct price is lower than that shown when you made your order, we will simply charge you the lower amount and continue processing your order. If the correct price is higher, We will give you the option to purchase at the correct price or to cancel your order (or the affected part of it). We will not proceed with processing your order in this case until you respond. If We do not receive a response from you within seven days, Calibre will treat your order as cancelled and notify you of this by email.

If We discover an error in the price of your order after your order is processed, We will inform you immediately and make all reasonable efforts to correct the error. You may, however, have the right to cancel the order if this happens

If the price of a service that you have ordered changes between your order being placed and Us processing that order and taking payment, you will be charged the price shown on Our Website at the time of placing your order.

Orders – How Contracts Are Formed

Our Website will guide you through the process of purchasing a service. Before completing your purchase, you will be given the opportunity to review your order and amend it. Please ensure that you have checked your order carefully before submitting it.

If, during the order process, you provide Us with incorrect or incomplete information, please contact Us as soon as possible. If We are unable to process your order due to incorrect or incomplete information, We will contact you to ask to correct it. If you do not give us the accurate or complete information within a reasonable time of Our request, We will cancel your order and treat the Contract as being at an end. We will not be responsible for any delay in the availability of Service that results from you providing incorrect or incomplete information.

No part of Our Website constitutes a contractual offer capable of acceptance. Your order to purchase a Service constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending you a Service Confirmation by email. Only once We have sent you a Service Confirmation will there be a legally binding Contract between Us and you.

In the unlikely event that We do not accept or cannot fulfil your order for any reason, We will explain why by email. No payment will be taken under normal circumstances. If We have taken payment any such sums will be refunded to you as soon as possible and in any event within seven days.

Payment

Payment for Services must always be made in advance.

Full payment will be received in advance for all Assessments, Testing and Benchmark Activation.

Payments and payment methods for Consultation Services will be agreed upon on a case by case basis, depending on the nature of the Consultation Service.

Your chosen payment method will be charged when we process your order for Assessments, Testing and Benchmark Activation and you will be shown a message confirming your payment. We will also email you a Service Confirmation and login details for all Assessments, Testing and Benchmark Activation after receiving payments to access your account and complete the Assessment, Test and or Benchmark Activation. This will usually occur within twenty-four to forty-eight hours if not immediately for Assessments, Testing and Benchmark Activation.

We accept the following methods of payment for Assessments, Testing and Benchmark Activation on Our Website:
Credit Cards;
Debit Cards;
Credit Cards;
Bank Transfer;
Demand Drafts;

Methods of payment for all Consultation Services will be agreed with the Purchaser/User on a case by case basis depending on the nature, scope and range of the Consultation Service. This may include but not be limited to credit cards, debit cards, bank transfers, and demand drafts.

Refunds & Cancellations Policy

Assessment / Benchmark Activation – Once paid refund for the Online / Digital Assessment Test and Benchmark Activation can only be given if the Purchaser / User has not logged in to access the Assessment Test and the Benchmark Activation Service. Once the Purchaser / User has logged in to take the Assessment Test or the Benchmark Activation, the Assessment test or Benchmark Activation is considered as accessed and therefore a refund will not be possible.

If the Purchaser / User has not Logged In with the given username and password after they have made the payment to take the Assessment Test and want a refund, they must do so within three days from receiving the log in details. To process the refund the Purchaser / User must inform us in writing to refunds@calibre-cpd.com giving an explanation why the refund is requested. Calibre will do its best to accommodate the refund request and will notify the Purchaser / User of the outcome as soon as possible. This may take up to seven working days.

If the Purchaser / User has not Logged In with the given username and password after they have made the payment for Benchmark Activation and want a refund, they must do so within three days from receiving the log in details. To process the refund the Purchaser / User must inform us in writing to refunds@calibre-cpd.com giving an explanation why the refund is requested. Calibre will do its best to accommodate the refund request and will notify the Purchaser / User of the outcome as soon as possible. This may take up to seven working days.

Consultation Services – All consultation services are charged on a case by case basis. Depending on the nature of the consultation service, advance payment may be taken by Us. To cancel a consultation Service with Calibre you must contact customer support by email to cancellations@calibre-cpd.com. Every effort will be made to accommodate the cancellation of your order and to provide a refund of any payments received.

When contacting customer support to cancel an order, please be ready to provide your name the order reference number and your contact information.

Any cancellations of Consultation Services must be made in writing by the Purchaser / User and if made: (i) more than 7 days prior to the Consultation Appointment the Purchaser / User will receive a refund less a 25 % administrative charge (ii) more than 3 days prior to the Consultation Appointment the Purchaser / Customer will receive a refund less a 50% administrative charge and (iii) 3 days or less prior to the Consultation Appointment the Purchaser / User will receive no refund.

All refunds will be credited to the Purchaser’s / User’s credit or debit card and or bank account within 15 days of the Purchaser’s / Customer’s written notification of cancellation, or on a mutually agreed term.

Limitation of Liability

To the maximum extent permitted by law, Calibre accepts no liability for any direct or indirect
loss or damage, foreseeable or otherwise, including any indirect, consequential, special or
exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk.

Law and Jurisdiction

These terms and conditions and the relationship between you and Calibre shall be governed
by and construed in accordance with the Law of the United Kingdom and Calibre and you agree to submit to the exclusive jurisdiction of the relevant Courts of the United Kingdom.

Privacy Policy

This privacy policy sets out how Calibre uses and protects any information that you give Calibre when you use this Website.

Calibre is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this Website, then you can be assured that it will only be used in accordance with this privacy statement.

Calibre may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 January 2018.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers
  • Any personal details you knowingly include in any email correspondence with us, such as name, address, telephone number etc.
  • Any personal details you knowingly enter to the registration /membership forms, such as name and email address etc.
  • Any personal details you knowingly enter to your profile page
  • Your IP Address. This is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website
  • Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browser’s ‘help’ facility.
  • We may use Google Analytics to analyse how users visit pages of our Website. This analytical tool uses cookies to collect standard internet log information (e.g. your IP address) in order to generate reports of website use. Calibre will not use cookies to collect any personally identifiable information about users, nor will we allow any third party to do so. For Google’s privacy policy please refer to Google Privacy.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • To process your order, to provide after sales service.
  • To improve the usability of our Website, with anonymous browsing behaviour.
  • We may periodically send promotional emails about new products, exclusive offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the Website according to your interests.

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our Website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing to intel@calibre-cpd.com and informing Us.
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
  • You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email to intel@calibre-cpd.com for a copy.
  • If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible to intel@calibre-cpd.com. We will promptly correct any information found to be incorrect.

Contacting Us

If you wish to contact Us with general questions or complaints, you may contact Us by emailing to info@calibre-cpd.com.

For matters relating to Consultation Services, please contact Us by emailing to intel@calibre-cpd.com.

For matters relating to Assessments, Testing and Benchmark Activation, please contact Us by emailing to prevue@calibre-cpd.com.

For matters relating to cancellations, please contact Us by email at cancellations@calibre-cpd.com.

Complaints and Feedback

We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.

All complaints are handled in accordance with Our complaints handling policy and procedure. You may request a copy of the policy by email to info@calibre-cpd.com.

If you wish to complain about any aspect of your dealings with Us, please contact Us by email, addressed to ‘360’ at intel@calibre-cpd.com.

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